Legal
Privacy Policy
What we collect when you enquire about travel, why we need it, and what we do with it.
Who we are
Chal Musafir Holidays (A Unit of Shirdi Sai Travelease.com) is a travel agency based at A-49, Lajpat Nagar, Behind Bank of Baroda, Moradabad, Uttar Pradesh, India. In this policy, "we", "us" and "our" refer to Chal Musafir Holidays. You can reach us on 8909286000, 6397040089, 9997222499 or at chalmusafirholidays@gmail.com.
Information we collect
We collect only what we need to respond to your travel enquiry and arrange your trip. That usually means: your name, phone number and email address; your destination, travel dates and traveller count; your budget range and stated preferences; and any additional details you choose to include in a message.
When a booking proceeds, we additionally collect the identity and travel documents required by airlines, hotels, transport operators, insurers and visa authorities — for example passport details for international travel.
We do not collect payment card details through this website. Any payment is arranged separately and directly.
How we use it
Your information is used to respond to your enquiry, prepare quotations and itineraries, make and manage bookings with travel suppliers, meet legal or regulatory obligations, and contact you about the trip you asked us to plan.
We do not sell your personal information. We do not use it for unrelated marketing unless you have asked us to keep you informed.
Who we share it with
To deliver a trip we must share the relevant details with the suppliers involved — airlines, railways, hotels and resorts, transport operators, cruise lines, visa processing agencies and insurance providers. We share only what each supplier genuinely requires.
We may also disclose information where we are legally required to do so, or to protect our legal rights.
Cookies and analytics
This website does not set advertising or tracking cookies. Your browser may store standard technical data needed to load the site, and embedded content such as the Google Maps panel on our contact page is served by Google under its own privacy terms.
How long we keep it
Enquiry details are retained only as long as they are useful for planning your trip or for follow-up. Booking records are retained for as long as required for accounting, tax and legal purposes, and then securely deleted.
Your choices
You can ask us at any time to tell you what information we hold about you, to correct anything inaccurate, or to delete information we no longer need to keep. Write to us at chalmusafirholidays@gmail.com or call the office and we will act on your request.
Security
We take reasonable technical and organisational measures to protect the information you give us. No method of transmission over the internet is completely secure, so please avoid sending sensitive documents through unsecured channels — we will always tell you the right way to send them.
Changes to this policy
We may update this policy as our services or legal obligations change. The version published on this page is the one that applies.
Questions about this policy? Email chalmusafirholidays@gmail.com or call 8909286000.